[Recommended] – Unit 9 Empowering Users of Health and Social Care

Unit 9 Empowering Users of HCS
Unit 9 Empowering Users of Health and Social Care
Aim
The aim of this unit is to enable learners to explore how to empower individuals using health and social care services in order to maximise their independence.
Learning outcomes
On successful completion of this unit a learner will:
1 Understand how the design and review of services promotes and maximises the rights of
users of health and social care services.
2 Understand how to promote the participation and independence of users of health and
social care services.
3 Understand the responsibility of managing and monitoring risks in health and social care
Settings.
4 Understand how good practice in the administration of medicine is essential for users of health and social care services.

Unit 9 Empowering Users of Health and Social Care
Unit content
1 Understand how the design and review of services promotes and maximises the
rights of users of health and social care services
Legislation and sector skills standards: current legislation and sector skills standards that are relevant to promoting the rights of individuals; inspection processes, powers, duties,
responsibilities, accountabilities, entitlements; organizations: providing services for vulnerable people Factors: policies, procedures; staffing eg staffing levels, shift patterns, continuing professional development; individual eg level of dependence, changing health status Communication: methods to overcome differences in communication eg second language, disability; recording information for continuous improvement eg best outcome for users of services, feedback, complaints, comments, inspection, recommendations for improvement
Unit 9 Empowering Users of Health and Social Care
2 Understand how to promote the participation and independence of users of
health and social care services
Factors affecting independence and choice: dependence, independence, choice, constraints,
empowerment; physical, social, emotional, intellectual factors; changing needs, access to
information, participation in decision making Organizational systems: ensuring performance of workers, sources of information for individuals, empowering individuals
Considerations: possible tensions eg safety versus independence, rights responsibilities; individuals, others
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3 Understand the responsibility of managing and monitoring risks in health and
social care settings
Risks: from harm; from abuse; from failure to protect Effective management of risks: relevant legislation; acceptable and unacceptable risks; protection from unacceptable risk; national service standards; assessing and recording risk, complaints procedures; leadership style, whistleblowing policy
Unit 9 Empowering Users of Health and Social Care
4 Understand how good practice in the administration of medication is essential forusers of health and social care services
Handling of medication: ordering and maintaining, administration, storage, recording,
Disposal National standards: current standards and legislation; codes of practice and policies; national inquiries eg the Shipman inquiry; ethical issues; service user choice; acceptable risk; standard for medication
Unit 9 Empowering Users of Health and Social Care
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