‘TQM Is An Approach To Improving Competitiveness, Effectiveness And Flexibility Of An Organisation. It Is Essentially A Way Of Planning, Organising And UnderstandingEach Activity, And Depends On Each Individual At Each Level. For An Organisation To Be Truly Effective, Each Part Of It Must Work Properly Together Towards The Same Goals, Recognising That EachPerson And Each Activity Affects And Is In Turn Affected By Others.”Js Oakland With Reference To An Organisation With Which You Are Familiar Discuss The Role Of Management Within The Context Of Effective Implementation Of Total Quality
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